The Inclusive Smart City

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The Inclusive Smart City
GCTC logo 344x80.png
Singapore Panorama v2.jpg
Singapore Panorama
Team Organizations Adrian Ong
Deputy Director
TeSA Programme Office
Team Leaders Yeo Zhihan
Participating Municipalities Singapore
Status Launched
Document None


An AI-augmented skills-based jobs placement programme by the Singapore infocomm Technology Federation (SiTF) to help mature and displaced workers transition effectively into the tech sector. The programme will be a combination of AI tools and high-touch engagements to drive outcomes.

This effort is also integrated into a larger national initiative called TeSA (TechSkills Accelerator) to improve the employability of Singaporeans and to meet the demand for skilled tech workforce by different industries across the economy. TeSA involves key industry and employer associations, tech companies in different sectors of the economy, key enterprise users of technology in different industries, government agencies both economic and regulatory ones, labour unions, students and professionals. TeSA is steered through a national Governing Council and various Sector Committees representing different industries. TeSA is led by the Infocomm Media Development Authority of Singapore (IMDA), with other partner agencies.

Both TeSA and talentguru AI-driven platform have been launched. New efforts are being developed and launched on an on-going basis.


Singapore faces three key challenges in ICT manpower development:

  1. Meet demand for skilled ICT manpower by enterprises (quantity gap);
  2. Upskill and reskill existing ICT workforce (quality and relevance);
  3. Help vulnerable workers such as mature or displaced workers.

With the rapid pace of economic transformation and growth of smart cities, jobs displacement as a result of structural and technological change is inevitable. It is imperative that smart cities ensure that technological development is sustainable and inclusive in order to mitigate larger social impacts of structural unemployment.


SiTF’s proposed placement programme for displaced/mature workers will leverage our proprietary AI-tech, training capabilities, industry knowledge and strong network of employers to create an integrated, targeted and skills-based programme to facilitate placements for the tech sector. Specifically, our strategy will tackle upstream challenges from both the demand (jobseekers) and supply (jobs). The supply and demand side strategies will be anchored with a targeted, job matching/placement programme to drive outcomes.

Major Requirements

Major Requirements: Describe a possible approach to developing the project, including 4-6 major steps or actions that are required.

  1. AI-Augmented Skills-based Filtering (both jobs and jobseekers)
    1. Skills-based AI Resume Parsing
    2. Curation of Transition-friendly Jobs
  2. Individual Skills-based Profiling Report
    1. Skills Portfolio
    2. Career Portfolio
    3. Learning Portfolio
  3. Skills-based Career Planning and Job Matching Workshops
    1. Skills-based Career Planning & Resume building
    2. Industry Insights & Sharing
    3. Individual Skills Upgrading Plan
    4. One-to-One Guided Jobs Matching with SiTF mentors
  4. Post-Placement Management
    1. Milestone checks
    2. Guidance on Govt assistance grants
    3. Facilitate replacement of staff

Performance Targets

Key Performance Indicators (KPIs) Measurement Methods

Identify 2-3 (quantitative) performance targets/definitive KPIs that your project concept seeks to achieve. The KPI must be tangible to the residents/citizens (e.g. Traffic jam reduction by 20%, Air pollution reduction by 25%, Energy reduction by 30%, reduction of the ambulance travel time by 30%..)

2 year targets for SiTF’s programme:

  1. 1,000 placements
  2. 4,500 skills profiling reports
  3. 1,000 curated job opportunities

Describe the methods to measure the performance/KPI impact to assess the benefits to the residents/citizens.

Placements will be tracked through the SiTF’s talentguru portal. Standards/Interoperability: Describe how the project could employ interoperable and standards-based concepts.

Standards, Replicability, Scalability, and Sustainability

The AI-algorithm behind talentguru can be easily integrated with APIs. Standards Development for Digital Skills Singapore has embarked on a national SkillsFuture movement that includes the definition of skills frameworks for 33 industries/economic sectors along a common architecture and methodology. IMDA is the sector government agency to oversee the development of the Skills Framework for ICT, co-developed with industry experts and through various public consultations to define skills standards in areas that are critical for future industries. We have defined critical ICT competencies for different ICT job roles, skills-based career progression maps, so as to guide students, working professionals, employers hiring on skills (via platforms such as talentguru), course and training providers, government and industry bodies. We can exchange information with other cities who have done so too to build better global standards for the advancement of technology.

Cybersecurity and Privacy

Describe how the project could address cybersecurity and privacy concerns.

HTTPS and HSTS for Secure Connections

  • Measures adopted includes encrypted web application connections, authentication (such as TLS 1.2), key exchange (such as ECDHE_RSA with P-256), strong cipher (such as AES_128_GCM).

Regular audits, and vulnerability checks

  • Such as for SQL injections, cross-site requests, cross site scripting (XSS), unauthorized file access.

Encryption of sensitive data and communication All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.

User Privacy

  • Customer data is stored in an access controlled database and not shared or made available to anyone outside the organization.
  • Financial Data is not handled, processed, stored, or transmitted through local servers.
  • Data use and ownership policies are clearly outlined in contracts.
  • Compliance to the Singapore’s Personal Data Protection Act (PDPA).


Facilitating jobs placements for workers displaced due to economic restructuring and digitization.


  • Platform demonstration of talentguru, with hands-on skills profiling reports.
  • Skills Framework for ICT can be shared by IMDA at the booth, as well as overview of TeSA efforts.