A Taxonomy for Key Performance Indicators in the Public and Infrastructure Sectors
| Paper | |
|---|---|
| Title | A Taxonomy for Key Performance Indicators in the Public and Infrastructure Sectors |
| Type | paper |
| Topic | Infrastructure |
| Publisher | NIST |
| Author | Michael Dunaway |
| Issue | 2025-12-14 |
| Date Accessed | 2025-12-14 |
| Pages | 46 |
| doi | 10.6028/NIST.XXX.XXXX |
| URL | https://doi.org/10.6028/NIST.XXX.XXXX |
| File | 
|
This document presents a taxonomy for key performance indicators (KPIs) tailored to the public and infrastructure sectors. An approach to classify KPIs is outlined and then followed, aiming to enhance the accuracy and utility of performance measurement in these sectors. Through an iterative development process, this taxonomy addresses the structural determinants of transaction costs that impact the accessibility and analytical utility of KPIs. The document serves as a resource for economists, social scientists, and decision-makers, facilitating informed decisions and improvements in public and infrastructure services. This taxonomy not only aids in navigating the complexities of KPI application but also promotes standardization and effective communication across government organizations and communities. The development and implications of this taxonomy are demonstrated using actual public safety and resilience focused data from Portland, OR. The taxonomy has the potential to be adapted and applied to different contexts within the public and infrastructure sectors to improve performance measurement activities.